Strengthen carrier relations.

Brokers use Relay to strengthen carrier relations, by eliminating hassles with payments.

Trusted by top brokers

Strengthen Carrier
Relations

Reduce lengthy transactions on the dock, and detention times with instant payments, improving carrier satisfaction.

Improve
Operational Efficiency

Eliminate phone calls for money codes, reducing driver wait times and the need for manual reconciliation.

Increase
Revenue

Ensure simple customer reimbursement with digital receipts, efficient load closeout, and timely customer billing.

Prevent
Fraud

Create a secure, real-time
audit trail by removing cash
and checks from the payment process.

Hear from our customers.

With Relay payments we have improved the carrier experience and have increased profit margins through guaranteed reimbursements. We are excited to see Relay Payments grow.

Angela Nannonhorn
Senior Director

Relay has given me hours back in my day that used to be spent hunting things down and searching for different invoices. I am very thankful for our partnership.

John Russi
Transportation Supervisor
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The process today

Brokers assign a carrier to a load for pickup at their customer’s warehouse.

Driver picks up the product, and drives across the country to a warehouse.

At the Warehouse, lumpers unload the truck. The lumper service charges $175 for the unload.

The driver doesn’t have the cash to cover the expense. Driver calls the freight broker for fleet check approval.

The broker’s operation team reviews the payment, If approved, they call back the driver to share the 18 digit code.

The driver must find a blank fleet check at the warehouse and write the 18 digit code on a check and tenders it to the lumper company.

The lumper company receives a check from the driver and calls the 800 number on the back to verify if the 18 digit code is valid.

At the end of each day, a lumper must record and audit all checks for that location and drive them to a bank for deposit.

Driver must send a lumper receipt to the freight broker.

The Broker must send the receipt to their customer within the reimbursement window.

6% - 15% of reimbursements are lost
15 - 20 minutes wait time for each transaction.
2 - 5
phone calls
per payment.

The Relay process

Secure an electronic payment issued, Eliminating phone calls, fraud, and detention time.

Drivers provides payment information at the time of payment, reducing driver wait time.

The transaction occurs instantly, eliminating lost hours of service. Funds are guaranteed and fraud free.

The carrier or broker receives an, Instant Digital Receipt ensuring reimbursement, load closeout and timely billing.

Drop us a line

Give us a 24/7 call at:

(877) 735-2910

Or, leave us a message and we’ll get back to you within 24 hours.