Red truck with long white trailer

Travis Trucking

Travis Trucking is a fast-growing, refrigerated trucking company based in Kodak, Tennessee. It is the primary carrier for a nearby meat-processing company, delivering food products to groceries and restaurant chains throughout most of the country. Travis has a fleet of 55 reefer trucks.

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We deliver late at night and early a.m. Before we began working with Relay, somebody had to be up all hours of the night to take a driver’s call to generate a payment. Long delays were common.
Donald Hickman, Driver Manager, Travis Trucking

 

THE PROBLEM

Drivers faced annoyingly long delays at the dock waiting for lumper payments to be authorized. The inefficient payment system was frustrating both for drivers and the back office, and the wasted time meant lost revenue for the company.

THE SOLUTION

Relay's digital payment solution replaced the clumsy system Travis had been using. With Relay's instant lumper payments, Travis drivers can get off the dock quickly to pick up another load for the return home.

About 75 percent of the companies we deliver to are now connected to Relay. The first thing our drivers want to know about a scheduled delivery is if the location uses Relay because they know it will be without hassle and a long wait.
Donald Hickman, Driver Manager, Travis Trucking

THE RESULTS

Travis uses Relay's solution to make more than 150 lumper payments a month, saving the company more than $50,000 since November 2020, Hickman says, and $16,000 in the last 90 days alone. Relay's 24-7 customer service availability has been another benefit he appreciates.

Relay has the best customer service, hands down. If we have a problem, it gets taken care of right away.
Donald Hickman, Driver Manager, Travis Trucking

Trust Relay to keep you moving

90,000+
owner operators use Relay to streamline OTR payments
Powering a network of
400,000+
carriers and drivers
Accepted at
2,000+
merchants nationwide

Contact Us

Fill out the form below, and a member of our team will be in touch, or give us a call at (877) 735-2910