Lineage Logistics is one of the leading providers of temperature-controlled warehousing and logistics solutions. With hundreds of cold-storage facilities in the United States, the company carefully manages operations and continuously seeks efficiencies to help customers manage their supply chains and help feed the world. It should come as no surprise that reducing detention times and increasing door turnaround time are two metrics that impact Lineage’s business. Just as important, Lineage is known for its service and values-centric interactions with drivers to improve customer satisfaction.
With a global network of hundreds of strategically located facilities and billions of cubic feet in capacity, Lineage’s goals are to increase distribution efficiency, advance sustainability, and minimize supply chain waste.
As a proud adopter of innovative technology, the company issued an RFP in 2022 to identify a driver payment process partner that could streamline operations and be easily integrated into its U.S. warehouses. Because of Lineage’s large footprint, scalability, ease of product use, and full-implementation capabilities were key factors.
After nine months of using Relay, Lineage reports a decrease in detention times at warehouses where Relay has been implemented, which increases the amount of deliveries conducted each day.
Warehouse teams also experience more positive interactions with drivers, leading to improved customer satisfaction. Relay is now integrated in many of Lineage’s cold-storage facilities in the United States.
With the decrease in detention times and increase in door turnaround time, Lineage has increased efficiency in its operations and resource allocation by switching to Relay. With more than 200 Lineage warehouses now using Relay, the company’s accounts receivable department reports more efficient operations with less manual processing to keep track of. Large carriers like J.B. Hunt, Old Dominion Freight Lines, and Schneider – as well as 90,000+ independent fleets – are using Relay for its secure, reliable, and entirely digital payments. Feedback from Lineage’s front-line warehouse staff has been overwhelmingly positive: