Daggett Truck Line is a family-owned business operating out of Frazee, MN, with nearly 70 trucks delivering refrigerated goods over-the-road. Erik Anderson brought business leadership skills but no direct experience in freight hauling when he "married into the business." Encountering cumbersome processes—like the need for issuing authorization codes for Daggett's drivers to make payments on the road—he looked for new and innovative solutions to speed things up.
Also, like so many trucking businesses, Daggett's growth has been hampered by the driver shortage. Anderson is continually looking for a competitive edge to hire and retain drivers.
Issuing a money code is a "clunky process," Erik says. It typically takes 20 minutes or more. Meanwhile, everyone is getting frustrated—the driver, the Daggett back office, and the payee—especially if all this is happening late at night (or very early in the morning).
Relay provided a secure, digital way to pay lumper fees. "It has meant a lot of freedom for us and given the drivers the ability to pay for things on the road, such as truck washes, repairs, tires or coolant," Erik says. "They don't have to pay themselves and submit for reimbursement."
Daggett Truck Line saved more than $56,000 in the first six months of switching to Relay and the savings continue to accumulate. Relay is now a big part of this success story and the mobile app is saving time and reducing aggravation for Daggett's drivers.